Refund policy

Last updated: October 2, 2026

At Lemonwire, we want you to be satisfied with your purchase. This policy explains when returns, replacements, and refunds may be available for products purchased through our Store. 

1. Return Eligibility 

Return requests must be submitted within 14 days of delivery. To be eligible, an item must generally be unused, in its original condition, and returned with its original packaging and accessories. 

2. Damaged or Incorrect Items 

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible with your order details and clear photographs of the item and packaging. We may offer a replacement, return, or refund after review. 

3. Non-Returnable Items 

Items that have been used, damaged after delivery, altered, or returned without required packaging may not be eligible for a return. Certain products may also be excluded where applicable by law. 

4. Return Process 

To request a return, contact us at contact-us@lemonwire.com with your order number and the reason for the request. Do not send an item back until we provide return instructions. 

5. Refunds 

Approved refunds are generally issued to the original payment method after the returned item has been received and inspected. Processing times may vary depending on your payment provider or bank. 

6. Return Shipping 

For damaged, defective, or incorrect items, Lemonwire may provide return-shipping instructions. For other approved returns, return-shipping costs may be the customer's responsibility unless applicable law requires otherwise. 

7. Exchanges 

Where available, eligible items may be exchanged for the same product. If the requested replacement is unavailable, we may offer a refund or another appropriate resolution. 

8. Contact Us 

For returns, refunds, or replacement requests, please contact: 

Lemonwire 

Email: contact-us@lemonwire.com